Frequently Asked Questions
Bride Tribe is an Australian-owned online bridal store based in Victoria. We ship Australia-wide and internationally, offering personalised bridal pyjamas, robes, and gifts for weddings and special occasions.
Below you’ll find answers to our most common questions about shipping, personalisation, sizing, returns, and ordering for your wedding day.
Where is Bride Tribe located?
We’re an Australian-owned business based in Drysdale, Victoria, Australia.
All orders are processed and dispatched from our warehouse by our in-house team.
Where do you ship to?
We ship Australia-wide and to selected international destinations.
Shipping options and rates are shown at checkout based on your delivery address.
How long does dispatch take?
Dispatch times vary depending on the time of year, current order volume, and whether we’re in a sale or holiday period.
Because dispatch timeframes can change seasonally, we keep our most up-to-date information on our Shipping & Dispatch page. You can view current dispatch estimates and holiday or sale period updates here:
👉 https://bridetribes.com.au/pages/black-friday-2025-holiday-periods-shipping
We strongly recommend checking this page before ordering, especially if you’re purchasing for a specific date or during peak periods.
Does personalisation add extra time to my order?
Yes. Personalisation requires additional processing time for embroidery and quality checks.
If your order includes both personalised and non-personalised items, your order may be shipped together once all items are ready.
Can I send items as a gift?
Yes.
Simply enter the recipient’s address as the shipping address at checkout. We don’t include pricing on packing slips, making our orders gift-ready.
How will I know when my order has shipped?
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
Please allow up to 24 hours for tracking updates to appear once you receive your email.
What happens if my order is delayed?
If your order is taking longer than expected, please check:
your order confirmation email
any dispatch updates on our website
If you’re still unsure, our team is happy to help.
Can I change my shipping address after ordering?
Address changes can only be made before your order has been dispatched.
If you need to update your delivery address, contact us as soon as possible.
How do I choose the right size for my bridesmaids?
Each style has its own size chart on the product page. We recommend checking bust, hip and waist measurements and comparing them to our chart. If your bridal party is in between sizes, we suggest sizing up for a relaxed fit.
Are your pyjamas and robes true to size?
Yes. Our sizing has been refined over the years based on feedback from thousands of brides. Most customers say our robes and pyjamas fit true to size — relaxed but flattering.
What’s the difference between robe styles?
Classic Satin: smooth, lightweight satin with a glossy sheen.
Rosie Lace: matte satin with lace trim and a soft, romantic look. ( Perfectly matches our pyjamas)
Love Lace: elegant satin with lace sleeve detailing.
Ruffle: Soft, flirty, matte, chifon feel, with ruffled hems.
How do I choose between satin and cotton pyjamas?
Our satin pyjamas have a smooth, luxe finish that photographs beautifully, while our cotton and linen blends have a soft, breathable feel — perfect for warmer months or relaxed mornings.
What if my bridesmaids are different sizes or heights?
That’s completely normal! Our range includes inclusive sizing (up to 24) so everyone feels comfortable. You can mix different sizes, colours and even styles within one order.
Can I see a preview of my embroidery before ordering?
If you choose embroidery, you’ll see a live preview on most product pages (where available). For other items, our team carefully sets up your embroidery using your selected font and thread colour.