Returns Tab
Personalised & Embroidered Orders
Every personalised order is made just for you, in-house at our Geelong studio.
We check every detail before we stitch
In Good HandsOur team reviews your spelling, font choice and thread colour before embroidery begins. We have personalised orders for over 90,000 Australian brides — you can order with confidence.
Because your order is made just for you, personalised items are final sale
Final SalePersonalised items cannot be returned or exchanged. Please check spelling and sizing carefully before placing your order — our size guide is here to help.
Returns
For non-personalised items.
14-day return window
Eligible ItemsEligible non-personalised items may be returned within 14 days of delivery.
Need More Info?
Our full Returns Policy covers refunds, store credit and faulty item claims.